Flight delays can be a complete killjoy when you have planned an entire trip. The long waiting hours and the struggle for compensation can dampen your mood further. However, if you are travelling with Emirates then you don’t have to worry about delays and compensations. Emirates strives to provide world-class services to its customers and thus has solutions for situations like delays and cancellations also. We have a comprehensive Emirates Airlines Flight Delay guide for you to understand the nitty-gritties of delay and cancelled flights and their compensations also.
Emirates Airlines is one of the two flag carriers of the United Arab Emirates. The airline is based in Garhoud, Dubai and operates from Dubai International Airport. Emirates is also known as the largest passenger carrier in the Middle East. Emirates is currently operating on more than 150 destinations in 80 countries across all continents through its fleet size of more than 264 aircrafts. Nearly, 85% flights are always on time in Emirates but due to unforeseen circumstances like air traffic or worker’s strikes can delay the flights. That’s why Emirates Airlines flight delay policy is helpful to provide customers with the exact compensations. Read this guide to save your time and money by knowing the exact procedure after flight delay and cancellation.
Emirates Airlines Delay Flight Policy
Flights can be delayed for many reasons such as air traffic issues, delay in ATC clearances, workers strikes and even technical difficulties in the aircraft. However, customers can get compensation in some circumstances.
- If the flight was cancelled without any prior notice before 2 weeks then passengers are eligible to get compensation worth 600 pounds.
- Emirates passengers are also eligible for compensation if they are denied boarding due to overbooking.
- Passengers can also get compensation in case they have missed their connecting flight due to the Emirates Airlines flight delay.
- You are also eligible for compensation if your flight has been delayed or cancelled from an EU member.
Long Delay Policy in Emirates Airlines
Under the regulation EC No 261/2004, if your Emirates flight has been delayed for a long period of time, the airlines will provide you with available assistance and benefits as compensation. The compensation may include on ground service or inflight services as well. However, you need to follow these criterias in order to receive the compensation.
Eligibility Criteria
- If your flight was delayed by two hours or more and if it is between 1500 km or more away from the destination.
- If your Emirates Airlines flight is delayed by three hours or more and if it is between 1500 km to 3000 km or more away from the destination.
- If your flight was delayed by four hours or more and if it is between 3500 km or more away from the destination.
- If the delay was under Airline’s control.
- If you have confirmed reservation from the missed connecting flight.
- If you have already checked-in during the time frame allotted for check-in.
Compensation Benefits
If you surpass the above criterias, the airline is reliable to provide you with adequate compensation and benefits.
- Emirates will assist you with meals and refreshments throughout your waiting time at the airport.
- Under Emirates Airlines delay compensation policy, you are also eligible to get accommodation options in case your flight is delayed overnight or cancelled altogether. In case of a cancelled flight, the airline will provide you with alternate flight for the next day without any additional charge.
Monetary Compensation
In some cases, you are also eligible to receive monetary compensation from the Airlines. However, that depends on the destination where your flight has been delayed.
- For flights with 1500 km or more get £200.
- For flights between 1500 km and 3500 km or more get £350.
- For all the other flights, you will receive £520.
Emirates Airlines EU Delay Policy
Emirates Airlines flight delay policy follows different rules and regulations for compensation in the EU. If your flights get cancelled or delayed from anywhere in Europe, you are eligible for EU prescribed compensations. However, you need to meet the criteria to receive the compensation.
Eligibility Criteria
- If your flight was delayed by two hours or more and if it is between 1500 km or more away from the destination.
- If your Emirates Airlines flight is delayed by three hours or more and if it is between 1500 km to 3000 km or more away from the destination.
- If the scheduled departure of a delayed flight from an EU airport is cancelled, then you are eligible for compensation as per EU regulations under Emirates Flight Cancellation.
- If your flight was delayed by four hours or more and if it is between 3500 km or more away from the destination.
- If the delay was under Airline’s control.
- If you have confirmed reservation from the missed connecting flight.
Compensation Benefits
If you surpass the above criterias, the airline is reliable to provide you with adequate compensation and benefits.
- Emirates will assist you with meals and refreshments throughout your waiting time at the airport.
- As per Airlines delay compensation policy, you are also eligible to get accommodation options in case your flight is delayed overnight or cancelled altogether. As per Emirates flight cancellation, in case of a cancelled flight, will provide you with alternate flight for the next day without any additional charge.
Monetary Compensation
Under certain circumstances, you can also receive monetary compensation from the airlines. You will only receive a limited compensation as per the airline’s policy.
- For flights with 1500 km or more will get €250.
- For flights within the EU of more than 1500 km and all other flights between 1500 km to 3000 km will get €400.
- For all the other flights, you will receive €600.
Emirates Airlines Flight Cancellation and Compensation.
Emirates Airlines policies are subjective to certain criterias. Incase of cancellation of any flight, Emirates flight cancellation policy ensures to provide necessary compensation to the customers. However, Airlines is not responsible for cancellation in case of bad weather, air traffic and government imposed regulations. The airline is reliable to pay the compensation if the cancellation and delay was under the airline’s control, informed less than 14 days about cancellation or delay.
Flight Cancellation Compensation
Emirates Airlines offers you several compensation incase of delayed and cancelled flights.
- Emirates wll be responsible for providing you food and refreshment during the delay. Subsequently, they will assist you with emails, fax and phone calls as will.
- Moreover, you can also claim for full or partial refund if your Emirates flight cancelled after a 5 hours delay. Or you can ask the airline to rebook an alternate flight without extra cost.
- You can also get an upgrade without additional charges in case of alternate flight rebooking. In case, if you are downgraded from your original fare class then the airline is reliable to pay 30-75 % of the originally paid fare.
- You can also receive vouchers or credit points from the airlines to compensate for your inconvenience.
Bottom Line
Flight delays and cancellation can be roadblocks while travelling. The airlines are reliable to pay customers an adequate amount of compensation for the inconvenience. However, customers remain sceptical about the compensation and cancellation policies most of the time . That’s why Emirates Airlines Flight Delay is a comprehensive guide to understand what are the criteria and policies of compensation in Emirates Airlines. So, do read this guide to understand the compensation policy of Emirates Airlines to save your precious time and money.
Frequently Asked Questions
Do Emirates flights get delayed?
Like any other airlines, Emirates flights also get delayed and cancelled sometimes. However, the rate of delays and cancellation is relatively very low.
What happens if my Emirates flight is delayed?
In case of significant delay, Emirates will ensure to rebook you on another flight in that situation. Alternatively, they can also provide you with food and accommodation also.
Can I get a full refund when my flight with Emirates gets cancelled?
You can claim full refund or partial refund from the airline against the cancellation of your flight. You can also ask the airline to rebook you on alternate flights to your destination without any additional cost.
How to claim compensation when an Emirates flight is delayed?
You can contact the customer representative of Emirates Airlines or you can send an email to the airlines.
Does Emirates Airline offer alternate flights in case of delay?
In case of significant delays, the airlines can rebook you on another flight for the same destination at no added cost.
Will I receive compensation if my flight is delayed because of bad weather?
The airline will not take responsibility for delay incase of bad weather and natural calamities. Thus, you are not eligible for compensation in such a situation.
What if you miss your connecting flight due to Emirates Airlines flight delay?
You can get in touch with the staff at the airport to update the second Airlines about the delay. In case, if you miss your connecting flight due to significant delay then Emirates will compensate you by providing another flight in place of missed flight. You can also claim compensation from the airlines for the missed flight.
How to get flight compensation on Emirates Airlines?
To get flight compensation, you can fill the compensation form online available on the official website of Emirates Airlines. Add your credentials such as flight PNR, date of travel, departure airport. Or you can get in touch with customer service of Emirates Airlines to resolve your query.
How much will Emirates Airlines pay for compensation for flight delay?
The amount of compensation depends on whether your flight was delayed in the EU or any other place. If the flight was delayed in EU, you are eligible to receive compensation if:
1. For flights with 1500 km or more will get €250.
2. For flights within the EU of more than 1500 km and all other flights between 1500 km to 3000 km will get €400.
3. For all the other flights, you will receive €600.Can I get a refund if Emirates Airlines changes my flights?
You are eligible for a refund in case the airline cancels your flight without 14 days notice before scheduled departure. In such a case, you can ask the airline to book you on another flight to your destination.
