Privacy Policy

1.1 Information You Provide Directly

When you request a flight quote, make a booking, or contact us, we may collect:

1.2 Information Collected Automatically

When you visit our website, we automatically collect IP address, approximate geographic location, browser type and version, operating system, pages visited, time spent on each page, device identifiers, and session data via cookies and similar tracking technologies.

1.3 Information from Third Parties

We may receive information about you from airlines, global distribution systems (GDS), payment processors, and advertising platforms (including Google Ads and Meta Ads) when you interact with advertisements or booking links.

We use the information we collect for the following purposes:

• Bookings & Ticketing: To process flight bookings, issue tickets, and send confirmation documents.
• Communication: To communicate with you about your booking, changes, cancellations, or travel alerts via phone, email, or WhatsApp.
• Promotional Offers: To send you fare alerts, travel deals, and promotional content (with your consent).
• Service Improvement: To improve our website, services, and overall customer experience.
• Legal Compliance: To comply with legal obligations including anti-fraud, anti-money laundering, and tax regulations.
• Payments & Fraud Prevention: To process payments and prevent fraudulent transactions.
• Operational Notifications: To send alerts about flight schedule changes or airline updates.

We may share your information only with the following parties:

• Airlines: American Airlines, Virgin Atlantic, Air Canada, and others to fulfill your booking.
• Global Distribution Systems (GDS): Amadeus, Sabre, or Travelport for fare search and ticketing.
• Payment Processors: Banking institutions to facilitate secure transactions.
• Government & Immigration Authorities: As required by law for international travel.
• Third-Party Service Providers: Partners who assist in operating our website or conducting our business, under strict confidentiality agreements.
• Law Enforcement Agencies: When required by applicable law, court order, or governmental authority.

We use cookies, web beacons, and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for seven (7) years as required by US tax and financial regulations. Marketing data is retained until you unsubscribe or request deletion.

Depending on your location, you may have the following rights regarding your personal data:

• 👁️
  Right to Access Request a copy of the personal data we hold about you.
• ✏️
  Right to Rectification Request correction of inaccurate or incomplete data.
• 🗑️
  Right to Erasure Request deletion of your personal data, subject to legal retention requirements.
• ⏸️
  Right to Restrict Processing Request that we limit how we use your data.
• 📦
  Right to Data Portability Receive your data in a machine-readable format.
• 🚫
  Right to Object Opt out of direct marketing communications at any time.
• 🇺🇸
  CCPA Rights California residents may have additional rights under the California Consumer Privacy Act.

To exercise any of these rights, contact us at privacy@vootfly.com or call (800) 518-9233.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately at privacy@vootfly.com.

As an international travel agency, your data may be transferred to and processed in countries outside your country of residence, including India, the United Kingdom, and Canada, in connection with fulfilling your travel bookings. We ensure appropriate safeguards are in place for all such transfers.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.